Success Story: RightHand Robotics

THE CHALLENGE

With growing demand for its innovative e-commerce order fulfillment solution in Europe, RightHand Robotics needed a larger presence overseas. RHR determined it needed to relocate an essential employee to better serve clients in Germany and surrounding markets—and it needed to do so quickly to meet rising demand.

Moving its employee overseas meant better service for existing and future clients for RHR, and was also the first step to a permanent presence in Europe. However, the company recognized the complexity involved with international relocation. It knew it needed to bring the essential employee on compliantly, as onboarding errors would set back the company’s European expansion significantly.

RHR had zero previous experience with international employee relocation or German employment law. The company was cautious, and acknowledged the need for expert guidance on not just moving its employee, but also navigating the complex process from start to finish. RHR had a tight deadline and needed to nail down a solution for their Germany expansion as soon as possible.

THE SOLUTION

After reviewing other costly and time-consuming methods, RightHand Robotics chose Velocity Global for its flexible global Employer of Record (EoR) solution. Velocity Global guided RHR through the employee transfer process with its existing employee in the United States, helping to streamline a difficult operation.

RHR trusted Velocity Global with its expansion needs because of the team’s responsiveness in initial conversations, ability to provide clear, helpful answers, price point, and its experts’ ability to accelerate the employee’s presence in a new market. Ultimately, Velocity Global and its flexible global EoR solution gave RHR the confidence needed to plan for further team growth in Europe.

THE OUTCOME

RightHand Robotics successfully relocated its U.S. employee to Germany, officially establishing its business presence in Europe. Throughout the process, Velocity Global remained in contact with RHR to ensure a smooth expansion experience. Velocity Global’s market knowledge, expert guidance, and speed helped RHR meets its internal deadline and clients’ needs.

RightHand Robotics’ presence in Europe allowed its employee to meet with key clients in person rather than through video meetings on different time zones, and to be present at existing project sites. Additionally, RHR sent its employee on shorter, cost-effective day trips to meet with clients rather than scheduling a European tour when the employee traveled to Europe from the U.S.

RHR was able to elevate its already-outstanding customer service because of its commitment to serving clients—and Velocity Global’s flexible global EoR solution